Box Office Sales Associate

Come join a GREAT team and company to work for at Wells Fargo Center for the Arts!

We are looking for individuals who like to work with people and possess excellent customer service skills! We offer a great team environment and the opportunity to make a real difference within our community. This is an exciting opportunity to be working close to the cultural and performing arts!

We are seeking candidates who would like part-time work up to approximately 30 hours per week. This customer service position provides Box Office sales and support to patrons both in-person and on the telephone. The duties include ticket sales, cashiering, a high level of customer service, clerical tasks and other projects as assigned. Our regular workweek is Tuesday through Saturday with some evening hours required on show nights. We would prefer candidates who can be flexible on hours. The hourly salary range is $11-$13, depending on experience.

Required Qualifications:
We are looking for candidates that have the ability to type 25 WPM and who have MS Office and Windows OS competencies.

You must be able to make routine calculations accurately and rapidly, maintain a calm and courteous manner under pressure, have the ability to work well with others, have excellent people skills, strong verbal communication and organizational skills, and the ability to see a project to completion.

Preferred Qualifications:
Experience in retail or customer service, experience with PC's and common software programs (Windows OS, MS Word & Excel, Outlook) and experience with ticketing systems, preferably Tickets.com.

Essential Duties and Responsibilities:
other duties may be assigned.

• Ticket Sales
  You will process ticket orders with speed and accuracy both in-person and on the telephone, engage patrons, propose tickets to upcoming events, solicit memberships and donations, and properly navigate the Tickets.com ticketing system.
  
• Customer Service
  You will answer questions and resolve ordering problems in accordance with policy guidelines and remain well informed of specific information to provide answers to a multitude of customer questions and inquires.
• Cashier
  You will process cash, checks, and credit card sales, make change, and process vouchers and gift certificates. You will be responsible for beginning and ending cash funds, daily sales reports and balancing, and following security procedures.
• Clerical
  Clerical duties include generating computer reports, data entry, prepare mailings, filing, office supply ordering, and other duties as assigned.

If you feel you are qualified for this position and would like to be considered for this great opportunity, please e-mail cover letter and resume to sabrinag@wellsfargocenterarts.org.